en es cat

Booking conditions


WARRANTY OF BOOKING

Real-time availability and instant confirmation of bookings for products and services sold online. The invoice and vouchers will be sended on 48 hours after booked and confirmed your reservation. Where this service is not possible, the booking request is automatically redirected to our offices and a response will be received within a period not exceeding 48 hours.

The customer must present a credit card at the time of booking to guarantee the transaction. A charge will be made to the credit card when the booking is confirmed.

The customer must advise of any delay.

The customer will provide a (non refundable) deposit during periods of trade fairs.

The customer must advise of any delay in their arrival.

ADMINISTRATION FEES FOR CHANGES AND CANCELLATIONS

In the event of a cancellation or modification of a booking made through onlytransfers.es, the user will be charged the non-refundable sum of 12€ per booking for administrative expenses. Additionally, cancellation charges will be applied according to the restrictions on each fee if the change or cancellation is made before the limit date of cancellation, and the User shall pay an amount which may vary between the price of one night, up to 100% of the service or product booked depending on destination, date and hotel booked.

COMPLAINTS PROCEDURE

Before departure, the User should find out about any local events such as carnivals, religious holidays, national holidays, public holidays, etc. that could affect the success of their trip.

In most cases, the final response to a complaint will depend on the time limit by which the travel provider or tour operator must reply.

To make a claim, the User must send a letter to the Customer Care Centre, where a case will be opened and the appropriate steps initiated.

For pertinent purposes, it should be noted that in terms of territorial jurisdiction, all matters related to tourism will be accorded to the Autonomous Community of Catalonia, where the registered office of the company is located and centralised administrative management and direction of the business is conducted.

FORCE MAJEURE

Onlytransfers.es is not liable for breach of contract or damages incurred as a result of force majeure, acts of God or coercion, including, but not limited to, strikes, labour disputes, war (whether declared or not) or threat or preparations for war, invasions, riots, terrorist attacks or threat, terrorist activities, civil unrest, industrial disputes, natural disasters, adverse weather conditions, hurricanes, earthquakes, fire, flood, blizzards, explosions, storms, subsidence, epidemics, inability to use trains, ships, aircraft, motor transport or other means of transport, public or private, inability to use telecommunications systems, unforeseen breakdowns, transportation accidents, etc.

TERMS OF USE

1. Restrictions on the use of the Website

This website is for your personal use and not for commercial purposes. In accordance with the terms and conditions of this agreement and as a condition for using this website, you must acknowledge and agree not to use the website for illegal purposes or for uses prohibited by the terms and provisions of this agreement. Specifically, you may not modify, copy, distribute, transmit, publish, display, license or create derivative works of this site nor shall you sell the products, services, information or software obtained through this site.

2. Guarantees for Onlytransfers.es

You hereby confirm that you are at least 18 years of age and have legal authority to enter into this agreement and that you will use this website in accordance with the terms and conditions set forth in this agreement. You accept financial responsibility for the use you make of this website; for the use of your name and your credit card by members of your family, including any minors residing with you, for payment of the products and services offered on this website. You furthermore guarantee that all the information you provide, or provided by any member of your family who may use this website, is true and correct. Onlytransfers.es shall not be liable in the event that you did not obtain the relevant documentation before travelling to your destination.

3. Signing of the Contract

No agreement shall be entered into between you and Onlytransfers.es, nor with its partners, for sale to you of any product until Onlytransfers.es has issued an email confirming acceptance of your booking and a unique confirmation code or voucher. The booking will be considered accepted and, for all pertinent purposes, you will be considered as having been duly informed, in the moment that Onlytransfers.es sends you an email, independently of whether you receive this email or not.

4. Links to Third Party Web Sites

Our website contains links to other sites operated by third parties, unconnected with Onlytransfers.es. These links have been included solely for customer convenience and reference. Onlytransfers.es does not own nor control the content of these websites and is therefore not responsible for their content or the use made of them. Onlytransfers.es does not endorse the content of these sites. The inclusion of links on our website does not imply any endorsement of the content that appears on these sites, nor does Onlytransfers.es exert any control over these websites or their operators.

5. Electronic communication

You communicate with Onlytransfers.es each time that you visit the Onlytransfers.es website or send us an email. You expressly give your consent to receive messages from Onlytransfers.es via mail or fax. Onlytransfers.es will contact you through announcements published on the website, by mail or by fax. You expressly agree that any notification, information, agreements or other type of communication that we send you either electronically or by fax satisfy the legal requirements that communication must be in writing.

6. Limitations of Responsibility

The information, products and services published on this website may contain inaccuracies or misprints. The information which appears on this website may be changed periodically. Onlytransfers.es, its partners and/or its respective suppliers may implement changes or improvements at any time. Onlytransfers.es, its partners and/or its respective suppliers are not responsible for the suitability of the information, products and services appearing on this website for specific purposes. Such information, products and services are published "as is", without warranty of any kind. Consequently, Onlytransfers.es, its partners and/or its respective suppliers disclaim and deny any responsibility or liability for the information, products and/or services, including all implicit warranties and conditions of sale and suitability for a particular use, entitlement or infraction. Under no circumstances will Onlytransfers.es, its partners and/or its respective suppliers be liable for any damages - whether direct or indirect, punitive or incidental - or consequential or otherwise related to the use of this site, or the delay or inability to use this website or as a result of the information, products and services obtained through this website or as a result of using this website, whether based on contract, damage, civil liability or otherwise, even in the event that Onlytransfers.es, its partners and/or its respective suppliers have been advised of the possibility of damages.

7. Applicable law

UD se comunica con Onlytransfers.es cada vez que UD vista el sitio Onlytransfers.es o nos envía un correo electrónico. UD expresa su consentimiento para recibir mensajes de Onlytransfers.es de forma electrónico o por fax. Onlytransfers.es se comunicará con UD mediante notificaciones publicadas en el sitio, por correo o por fax. UD expresa su conformidad de que toda notificación, información, acuerdos u otras formas de comunicación que le enviemos por vía electrónica o por fax satisfacen los requisititos jurídicos relativo a que la comunicación debe ser por escrito.

8. Amendments

Onlytransfers.es reserves the right to change the terms and conditions of this Agreement at any time without notice. Use of the site after this agreement has been amended shall be construed as acceptance of such changes.

9. Severability

In the event that any provision of this contract is held to be invalid or unenforceable, under applicable law, by a competent court, the other provisions of this agreement remain in effect. The provisions of this agreement considered invalid or unenforceable, including but not limited to the disclaimer of liability and the limitations to responsibility set forth above in this contract, shall be superseded by a valid, enforceable provision that approximates as closely to possible to the intentions of the original provision.